Refund, Return & Cancellation Policy

Last updated: 07 October 2026

1. Consumable Goods & Hygiene Standard

Bhor & Bean supplies premium, 100% pure freeze-dried coffee. In compliance with Food Safety and Standards Authority of India (FSSAI) hygiene regulations, food and beverage products once opened or used are strictly non-returnable.

2. Eligibility for Replacement or Refund

We offer a replacement or full refund if you encounter any of the following issues upon delivery:

• Damaged in Transit: The outer sachet packaging or outer carton arrived torn, crushed, or unsealed.
• Incorrect Item: You received a different pack size or product than what was ordered.
• Manufacturing Defect: Tampered seal or verified quality abnormality upon initial opening.

3. Claim Window & Verification

• You must notify our support team within 48 hours of delivery at www.bhorandbean.com or via WhatsApp at +91 8126998679.
• Your message must include your Order ID along with clear, unedited photographs or a short video showing the outer package, shipping label, and the damaged/incorrect product.

4. Refund Processing Timelines

Once your claim is reviewed and approved:

• Refunds are credited back to the original payment source (UPI, Card, or Net Banking) via Razorpay.
• Payment Mode Timelines:
  • UPI (GPay, PhonePe, Paytm): 2 to 4 business days.
  • Debit/Credit Cards & Net Banking: 5 to 7 business days.

5. Order Cancellation

• You may cancel your order free of charge within 2 hours of placement, or before the shipment is dispatched from our facility.
• Once the consignment is handed over to the courier partner and an AWB tracking number is generated, the order cannot be canceled.