Privacy Policy

Last updated: 07 October 2026]

At Bhor & Bean, we prioritize the protection of your personal information. This Privacy Policy details how we collect, handle, and safeguard customer data in compliance with the Information Technology Act, 2000 and Digital Personal Data Protection rules.

1. Information We Collect

When you order from Bhor & Bean, we collect:

• Identity & Contact details: Full Name, mobile number, and email address.
• Delivery Details: Shipping and billing address (Street, City, State, PIN code).
• Technical Log Data: IP address, browser type, and operating system via cookies.

2. Payment Data Security

We do not store, process, or retain your UPI PIN, Credit/Debit card numbers, or Net Banking passwords on our servers. All financial transactions are securely processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway.

3. How We Use Your Data

• To process, pack, and fulfill your coffee orders.
• To send automated order tracking, dispatch alerts, and delivery confirmations via SMS, WhatsApp, or Email.
• To comply with statutory legal and tax obligations.

4. Third-Party Sharing

We only share necessary customer data with trusted fulfillment partners:

• Payment Aggregator: Razorpay (to process transactions).
• Logistics Partners: Courier and shipping aggregators (e.g., Shiprocket, Delhivery, India Post) strictly for order delivery. We never sell, rent, or trade your personal information to third-party marketing brokers.

5. Grievance Officer

In accordance with Information Technology rules, our appointed Grievance Officer is:

• Name: Shreyansh Pengoriya
• Email: bhorandbean@gmail.com
• Address: Sector-3 Near BSNL Tower Jalesar Road, Vibhav Nagar Firozabad, Uttar Pradesh - 283203